Privacy Policy

Information we collect

CallBack Capture collects the minimum information required to deliver missed-call recovery and lead capture for local service businesses: business contact details, customer phone numbers from missed calls, and message content exchanged through the service.

SMS and mobile number use

Mobile phone numbers collected for SMS communications are used only to provide service-related messaging. We do not sell, rent, or share mobile phone numbers with third parties for their own marketing purposes.

SMS messages are generally sent in response to customer-initiated contact, including phone calls, missed calls, service requests, web form submissions, or other requests for follow-up.

Messages may include missed-call text-back messages, service request follow-ups, appointment or scheduling-related messages, owner and customer notifications, and review request messages after completed services.

Message frequency and rates

Message frequency may vary based on your interactions with a business, missed-call activity, service requests, follow-up needs, and review request workflows.

Message and data rates may apply.

Opt-out and help

You may opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us at hello@callbackcapture.com.

How we use information

We do not sell customer data. Information is used to operate the service, send notifications to business owners, and improve message templates.

Contact us

For questions about this privacy policy, contact us at hello@callbackcapture.com.