Recover missed calls before they become lost jobs.
CallBack Capture instantly texts missed callers, collects the details, and sends the lead to you — so local service businesses can respond faster and book more work.
The problem
You're on the job. The phone rings. You miss it.
Most local service businesses miss calls while they're working, driving, meeting customers, or handling jobs. Many customers who don't get a quick response will move on to the next provider.
When customers don't hear back quickly, they often keep looking. Every missed call is a job, estimate, or appointment that can walk out the door.
The solution
The instant a call is missed, your business texts the customer back.
CallBack Capture sends an instant branded text when a call is missed, asks what the customer needs, captures the lead details, and notifies the business owner so they can follow up quickly.
How it works
Three steps. Zero extra work.
A customer calls and you miss it
You're mid-job, driving, or with a client. The call rings out. Normally that customer is gone for good.
They instantly receive a branded text
Within seconds, your business texts back asking what they need and when.
You get the lead and follow up
Their reply lands in your dashboard with name, service, location, and timing.
See it in action
How the text-back works.
A real example of how CallBack Capture turns a missed call into a qualified lead — in under a minute, with zero effort from the owner.
New lead captured: Full interior detail, 2021 Tahoe, South End. Call back: (704) 555-0118.
What just happened
- Customer got an instant reply instead of voicemail
- Service, vehicle, and location captured automatically
- Owner notified with a one-tap callback number
Who it's for
Built for the businesses that live on the phone.
If a missed call can cost you a job, an estimate, or an appointment — CallBack Capture is for you.
Home services
HVAC, plumbing, roofing, electrical
Auto services
Mobile detailing, auto repair, tinting
Beauty & wellness
Med spas, salons, barbers, massage
Property maintenance
Landscaping, pest control, pool service
Specialty contractors
Garage doors, pressure washing, window cleaning
Appointment-based
Pet grooming, cleaning, tutors, fitness coaches
Built for businesses where every missed call can cost money.
Whether you're on a roof, under a sink, detailing a car, treating a lawn, or with a client, CallBack Capture helps make sure missed calls still turn into conversations.
Features
Everything you need to recover missed revenue.
Missed-call text-back
Instant branded text the moment a call is missed.
Lead capture
Replies are parsed into structured leads with service, location, and timing.
Owner notifications
You get pinged the second a new lead replies.
Follow-up reminders
Automatic nudges so no lead falls through the cracks.
Review request messages
After the job, we text a one-tap Google review link.
Weekly lead report
A simple Monday recap of leads, jobs, and recovered revenue.
Simple service-based workflows
Message flows tailored to how your business books work.
Pricing
Pays for itself with a single recovered job.
Pick a plan and complete a quick onboarding form. We'll set up your missed-call text-back, lead capture, and review request workflow.
Starter
Best for small owner-operated businesses
- Missed-call text-back setup
- Lead capture workflow
- Owner notifications
- Review request link setup
- Weekly summary
Growth
RecommendedBest for businesses that want more follow-up and visibility
- Everything in Starter
- Enhanced follow-up messages
- Lead status tracking
- Weekly digest
- Workflow tuning
Pro
Best for higher-volume service businesses
- Everything in Growth
- Multiple workflow variations
- Priority setup
- Expanded reporting
- Monthly optimization
Setup includes onboarding, workflow configuration, review link setup, and launch testing. Monthly service includes missed-call text-back, lead capture, owner notifications, review request workflow, and weekly reporting.
FAQ
Questions, answered.
Do I need to replace my current business phone number?+
No. Most businesses can start with a dedicated tracking number for the website, ads, or specific campaigns. Depending on your current phone setup, forwarding from your existing number may also be possible.
How fast does the text go out?+
Within seconds of the missed call, so most customers hear from you before they move on to the next option.
What kinds of businesses use this?+
Local service businesses of all types — home services, auto services, beauty & wellness, property maintenance, specialty contractors, and any appointment-based business.
Can I customize the messages?+
Yes. You pick the tone (Friendly, Professional, Premium, Casual) and edit any template directly in your dashboard.
What happens after hours?+
We send a separate after-hours message that sets expectations and still captures the lead so you can follow up first thing.
Is there a contract?+
Month-to-month. Cancel anytime.
What you can count on.
Recover the next call you'd have lost.
Choose a plan, complete onboarding, and we'll prepare your missed-call recovery setup.